Tuesday, September 12, 2006

Lori contacts Tech Support for the new Quicken for Mac


Kariangliu G.: Hi, my name is Kariangliu G.. How may I help you?
Lori: i upgraded to quicken for mac 2007, and am now unable to manually download transactions from y bank accounts. i continually get the message: "quicken is currently unable to verify the financial institution information for this download. please try again later." i've been trying for weeks. these are two major banks
Kariangliu G.: Thanks for the detail.
Kariangliu G.: Lori, What I understand is that you are not able to download your transactions from your bank in Quicken . Is tht so?
Lori: i can download from my bank to my computer...however, upon opening the downloaded file, Quicken software tries to contact my bank online and gives me the aforementioned message.
Lori: i am supposed to be able to simply double click the file and put the download into my program....not so for these two banks
Lori: since the upgrade to 2007...
Kariangliu G.: If your Financial Institution is not listed under Quicken Financial Institution you will not be able to download any transactions from your bank in Quicken.
Lori: My bank is listed there
Lori: This was working fine before i upgraded to the latest Quicken version for mac
Kariangliu G.: Please let me know your Financial Institution name>?
Lori: I was told over a week ago that Intuit was working on a fix for this that should have been complete September 10. The institutions are Citibank and Comerica Bank
Kariangliu G.: Thank you.
Kariangliu G.: Please follow these steps;
Lori: .....
Kariangliu G.: 1 Please open Quicken
Lori: done
Kariangliu G.: 2 Click on List>>Accounts
Lori: done
Kariangliu G.: 3 Select the account in which you are not able to download the transactions and click on Edit
Lori: done
Kariangliu G.: 4 Then after select " Not enabled" under transactions download
Kariangliu G.: 5 Click Ok to review
Lori: it is already set that way
Kariangliu G.: 5 Click Ok to review
Kariangliu G.: Please try to download your transactions .
Lori: same problem as before. ...why is the software trying to verify online? the data is right there on my desktop?....so, in essence, i once again get the message: "quicken is currently unable to verify the financial institution information for this download. please try again later.."
Kariangliu G.: Okay.
Kariangliu G.: please go to file menu >> import web connect file.
Kariangliu G.: Please select your account which you wish to import your account.
Lori: no such option in file menu
Kariangliu G.: I would request you to please open your Quicken program.
Lori: correction...tried it...same message. You do understand that i am downloading MANUALLY through Quicken's MANUAL option
Kariangliu G.: Let us try to duplicate your issue whether the problem is with your Quicken program or with your data file.
Kariangliu G.: Please open Quicken.
Lori: I don't think that you are understanding me....
Lori: Quicken is open
Kariangliu G.: Please go to file menu >>new file .
Lori: yes...
Kariangliu G.: Please give the file name as TEST>> Ok. Please exit guided set up.
Lori: done
Kariangliu G.: Please go to file menu >>new account. Please try to manually download your transactions form your bank in this TEST file.
Kariangliu G.: Please let me know whether you are able to download it manually on this TEST file or not.
Lori: you are being too vague. the process for manually downloading a data file is to double click it, then it will open in the corresponding account window...no such window exists for 'test'
Kariangliu G.: We need to follow the exact steps on this TEST file as you are doing on your original file.
Lori: which original file are you refering to? the file downloaded from my bank? because there is no similar 'test' file downloaded to my desktop in the manner that you directed me
Lori: I have located the 'test' file....which was not dowloaded to desktop...when i double click it...nothing happens except that it brings Quicken to the forefront again
Lori: hello?
Kariangliu G.: Please let me know the file that you have download it on your desktop.
Lori: the test file that you had me create
Kariangliu G.: Please let me know the file that you have download from your bank and save it on your desktop.
Lori: are you asking me to tell you the name of the file that i downloaded from my bank? it is labeled: multi-1.QFX
Kariangliu G.: Okay.
Kariangliu G.: Please download the QFX file and save it on your desktop.
Lori: That's where it is
Kariangliu G.: We need to import this QFX file in Quicken.
Lori: Correct
Lori: How do you suggest we achieve that?
Kariangliu G.: In order to import this QFX file we need to open your Quicken program.
Kariangliu G.: Please go to file menu and click on import web connect file.
Lori: uh huh...same problem...same message
Kariangliu G.: I would request you to please try to import your QFX file on the TEST file /
Lori: You are going to have to be more specific than that...how, exactly would you wish me to do that?
Kariangliu G.: Yes please.
Lori: Yes please? What is it you want me to do? and how?
Lori: You do realize that the file menu options are only: a. import from gif and b. import from web connect...
Lori: since neither file is a qif file, that only leaves import from web connect...and the web connect is what gives me that error message.....do you have a supervisor? an expert? because i can read from the manual myself and have already tried all this
Kariangliu G.: Lori, as I have already told you that please go to file menu and click on Import from web connect file.
Lori: K...i think i have made it perfectly clear that it is not possible from the two options...i have also given you the response when i try to do so...
Lori: to refresh your memory...i still get the same error message as before.
Lori: i have also told you that this problem has existed for a while, and that i had heard that Intuit was working on a 'fix' for this problem of attempting to identify the bank, when all the software needs to do is open the file....you can read from the manual all you want, and try to instruct me from it, but the answer is not there....please speak to a supervisor or expert.
Kariangliu G.: Please let me know have you select your Financial institutions form the Quicken Financial institution list when you set up your new account?
Lori: yes....of course....
Kariangliu G.: Please let me know have you select download transactions and choose via web site.
Lori: No, i have not, that requires signing up for Quicken service from the bank, at a $10 per institution monthly fee. As i have told you, i am downloading the files manually....M A N U A L L Y. as before , in previous versions of Quicken.
Kariangliu G.: In this case let us try to reactivate your account.
Lori: Sure: what do 'we' do?
Kariangliu G.: Choose Lists menu > Accounts.
Kariangliu G.: Select the account to enable, and click Edit.
Lori: What the!!!!!! now all my accounts are gone except for your TEST acccount!!!!
Kariangliu G.: I would request yo to please open your data file and perform the steps.
Lori: fine...rebooted and got my accounts back....now, how would you like me to edit this account
Kariangliu G.: Select the account to enable, and click Edit.
Lori: done
Kariangliu G.: Click the Financial Institution drop-down list and select Select financial institution.
Lori: done
Kariangliu G.: In the Financial Institutions dialog, select your FI from the list, and click Use. Enter your customer ID and PIN, and click OK.
Lori: whoa....i am not wishing to use the bank's quicken service...remember, we're doing MANUAL DOWNLOADS!!!!!!!!!!!!!!!! This information is provided only to those who sign on for that service at the bank
Kariangliu G.: I would request you to please enter your ID and PIN and try ot reactivate your account.
Kariangliu G.: You have been idle for more than 5 minutes. If you have sent us your question and we have not replied, there may be an Internet connectivity issue.
To resolve this, click Hang Up and reload the page to begin a new chat session. Thank you.
Kariangliu G.: Thanks for using Quicken. Please return to chat if the need should arise. Have a great day.

Kariangliu G. Has Disconnected

Lori: please review above, and find an answer for my questions. p.s.: this entire text is now available on my worldwide blog...perhaps customer support would like to address that as well
Lori: hello?
Kariangliu G.: Lori, I apologize for the delay response as I have a system problem .
Lori: okay...waiting
Kariangliu G.: Please let me know have you enter the same Customer ID and PIN that is use on your bank web site when you enter it in Quicken?
Lori: where would you like me to input the pin?
Kariangliu G.: I would request you to please set up your account in Quciken.
Lori: please be more specific
Kariangliu G.: Please set up your account in Quicken.
Lori: how would you suggest that i do that?
Kariangliu G.: Please give me 2-3 minute.
Lori: sure
Kariangliu G.: I really appreciate for your time and patience.
Lori: uh huh
Kariangliu G.: Lori, I can understand your concern however this problem is not with Quicken and it is a problem with your Bank.
Kariangliu G.: Please contact with your bank for further assistance.
Lori: No, the problem is not with my bank. The problem is with the new software...the old software did not have this issue. The download from the bank is fine. Your software has a glitch...please contact a supervisor now
Kariangliu G.: I have contact my supervisor before I type .
Kariangliu G.: Lori, If you prefer, you and your financial institution can conference call Quicken phone support for assistance. Quicken phone support can be reached at - (800) 811-8766. We would be happy to work with you and our FI partner in resolving your issue.

Lori: Two banks are telling me that the problem is with your software. Think logically....if it was fine before i spent $70 to upgrade, why would it be a problem now?
Lori: I do not wish to pay your phone support prices....i already PAID FOR YOUR SOFTWARE TWICE THIS YEAR
Kariangliu G.: If you wish to get a refund then we will proceed a refund for you?
Lori: Yes, please refund my money and give me the ability to reinstall the earlier version of Quicken...which was a direct download from the site, and it has been erased in order to install this new version
Kariangliu G.: Please let me know from where did you purchase your Quicken 2007 version?
Lori: from Quicken's website
Kariangliu G.: Please provide me your Order number for purchase of Quicken 2007 version.
Lori: Now, i need you to pay attention....i have spent many hours this year inputting my financial data into Quicken, and i do not wish to lose it. I need to know how to obtain a reinstall for the earlier version that was working fine. Pay close attention: in installing this new 2007 version, it entailed deleting the old version ...you know? The one that worked the way it's supposed to? I want that back!
Lori: Do you not have records of orders?
Kariangliu G.: please provide me your last name and Zip code number.
Lori: fine....i found the invoice: order #QST1659325979
Kariangliu G.: Thank you.
Kariangliu G.: Lori, in this case I would request you to please return your Quicken CD to this Return address.
Kariangliu G.: Intuit Inc.
Returns Department
PO Box 19004
Greenville, SC 29602-9004
Lori: Why are you not addressing the problem that returning the software will cause? the loss of all my data and the loss of the prior version of Quicken?
Kariangliu G.: I am providing you a free download link to download your previous version to download it on your computer.
Kariangliu G.: For your information the data file which is already converted to Quicken 2007 will not be able to open in Quicken 2006.
Kariangliu G.: Lori, in order to install your previous version please uninstall your Quicken 2007 version.
Lori: Then what?
Kariangliu G.: Your previous version is Quicken 2006 right?
Lori: yes...for Mac
Kariangliu G.: I am providing the download link to download your Quicken 2006 version.
Kariangliu G.: Please open this web link on your Internet explorer.
Lori: And....where might that be? And, are you telling me that all the data that i've installed this year is lost to me? Is there no uninstall for the 2007 that will bring back the 2006 software?
Lori: i do not run Internet Explorer. I run Safari and Camino.
Kariangliu G.: please open your safari.
Lori: it is open
Kariangliu G.:

URL Received: https://orderupdate.intuit.com/quicken/downloadrequest.html
Kariangliu G.: Please let me know when this web link si open.
Lori: the web link si open (speaking spanish now?)
Lori: request id # please?
Kariangliu G.: Please enter this Request ID once and click on submit button: Request ID: 319785256
Lori: done
Kariangliu G.: Please save the download file on your desktop.
Kariangliu G.: Please let me know whether you are able to download it or not.

Lori: Now, please tell me the proper way to uninstall the2007 version, re-install the 2006 version, and when can i expect you to credit me for the 2007 software?
Lori: it is telling me that it will take 373 hours to download
Lori: scratch that 764 hours
Lori: it has downloaded, and i am on the welcome page
Lori: instructions please
Kariangliu G.: Please follow these steps to uninstall your Quicken 2007 version.
Kariangliu G.: Open MAC hard drive and open Applications folder.

Kariangliu G.: Locate Quicken 2007 folder. Make sure that there should not be any data file inside.

Kariangliu G.: Highlight and drag the Quicken 2007 folder into Trash.

Kariangliu G.: Empty Trash.
Lori: inside the quicken folder is "for users in canada", "license" "quicken 2007", "read me", and "user guide"....is it safe to trash all?
Kariangliu G.: Yes.
Lori: the trash will not trash the quicken 2007 because it's still in use...
Lori: fine....it has been put in the trash, and the trash has been emptied
Kariangliu G.: I would request you to please trash your Quicken 2007 version.
Lori: see last comment
Kariangliu G.: Please double click on the downloaded file to install your Quicken 2006 version.
Lori: while it 'installs'...please provide me with verification that you will be crediting me for this 2007 version of Quicken that was purchased directly from your website
Kariangliu G.: It will take one to two billing cycle to credit back on your account.
Lori: you will take care of that transaction personallly?
Lori: The installation is complete, and i am getting an error message that it requires a later version to open
Lori: When i try to open this Quicken 2006 file, i get a warning message that reads: This file requires a later Quicken version....where's the file?
Kariangliu G.: I have already told you that the file that is already converted to quicken 2007 will not be able to open in Quicken 2006/
Kariangliu G.: Please let me know do you have back up file with you?
Lori: ARE YOU INSANE? YOU JUST INSTRUCTED ME TO DUMP A YEARS WORTH OF FINANCIAL DATA!!!!!
Lori: unbelieveable...just unbelieveable....yes, my file is backed up on an external hard drive
Kariangliu G.: If you have back up file then we need to open your back up file.
Lori: Credit me for the damn software, i think i'll help myself from here on.,
Kariangliu G.: You will get your refund for the purchase of Quicken 2007 version and it will be credit back to your account within 1-2 billing cycle.
Kariangliu G.: Is there anything else that I can help you with today?
Kariangliu G.: I hope we are connected....
Kariangliu G.: You have been idle for more than 5 minutes. If you have sent us your question and we have not replied, there may be an Internet connectivity issue.
To resolve this, click Hang Up and reload the page to begin a new chat session. Thank you.
Lori: What?
Lori: I have to find all the stuff and return it for a refund? you said that you would handle it
Kariangliu G.: Please let me know are you able to open your back up file in Quicken 2006?
Lori: no, i am not able to open the back up file in Quicken
Lori: 2006
Lori: Thanks for destroying this year's entire financial recording activity
Kariangliu G.: Please let me know do you have your back up file that is not converted in Quicken 2007?

Lori: my back up file is backed up weekly...therefore, everything was converted to Quicken 2007
Lori: which is now useless, thanks to you
Kariangliu G.: Please open Quicken.
Kariangliu G.: Please go to file menu and click on open back up file.
Kariangliu G.: please type qdfm in the Q search .
Lori: i cannot open quicken

Lori: what is a q search?
Kariangliu G.: Please press Option key and double click on Quicken Icon that is on your desktop.
Kariangliu G.: Please let me know whether you are able to open it or not.
Lori: it opens a box that says 'choose a quicken data file to open..
Lori: where exactly...EXACTLY ...do i find that quicken file?
Kariangliu G.: Please let me know do you see file and help ?
Lori: no, i do not
Kariangliu G.: Okay.
Kariangliu G.: 1 Quit Quicken.

Kariangliu G.: 2 Open the Hard disk.

Lori: I have now 'FORCE QUIT' Quicken
Kariangliu G.: 3 Open the "Users" folder.

Lori: open which users folder?
Kariangliu G.: 1 Quit Quicken.
Lori: i already quit Quicken...see above
Kariangliu G.: 2 Open the Hard disk.
Lori: yessssssssssssss, now ?
Kariangliu G.: 3 Open the "Users" folder.

Lori: yessssssssssss...done
Kariangliu G.: 4 Open your Mac "User Name" used when starting the system.

Lori: yes......done
Kariangliu G.: 5 Open the "Library" folder.

Lori: yess.....done
Kariangliu G.: 6 Open the "Preferences" folder.

Lori: yess....preferences folder opened
Kariangliu G.: 7 Drag any Quicken Preferences you see listed to the trash.

Lori: oh...you'd like that, wouldn't you? then i would completely lose everything!
Kariangliu G.: No it will not.
Lori: there is a quicken 2006 preferences and a quicken 2007 preferences

Kariangliu G.: I would request you to please trash Quicken 2007 preference and Quicken 2006 preferences.

Lori: done
Kariangliu G.: 8 Open Quicken, and attempt to register Quicken.
Lori: it is instructing me to 'choose a quicken data file to open" , after i had given it a user name
Kariangliu G.: Okay.
Kariangliu G.: Please let me know do you see file and help menu ?
Lori: uhhhmmm...where?
Lori: yes, i see that
Kariangliu G.: Please click on file and click on open back up file.
Lori: no such file available
Kariangliu G.: please under file what options to you see?
Lori: how about "restore from disk" or "restore from .mac"
Kariangliu G.: We use that option when we want to restore your data file.
Lori: ....and.....so,.....you're saying?>......
Kariangliu G.: Please let me know under file what option do you see ?
Lori: new, open file, open recent,backup, restore, import
Kariangliu G.: Please click on back up?
Kariangliu G.: Sorry please click on open file.
Lori: why would i click on backup? i do not want to back up this mess
Kariangliu G.: orry please click on open file.
Kariangliu G.: Sorry*
Lori: okay...done....now what
Kariangliu G.: please let me know do you see your data file.?
Lori: where would that data file be? what would it be called? wuold it be in documents? desktop? library? applications?
Kariangliu G.: Please let me know in which location do you saved your data file?
Lori: i have no idea what you are talking about. are you asking me where i back up my computer? if so, it's on the .mac account and on an external hard drive....accessible, as i pointed out before from the file menu under restore
Kariangliu G.: I would request you to please open your data file which you have save your data file.
Lori: what are you saying?
Lori: what you fail to comprehend is that i have no idea what you mean when you say my "data file"..,,give me a name, a real name, and a location and i will do it
Kariangliu G.: qdfm.
Kariangliu G.: the name of the data file is Qdfm.
Lori: i have many qdfm files
Kariangliu G.: I would request you to please try to open your qdfm .
Lori: in documents, in quicken backup folder, there are 13 such files
Lori: plus a file that says Quicken D (Q2006)
Kariangliu G.: I would request you to please try to open it.
Kariangliu G.: Please try to open it.
Lori: 6 of the files are called Quicken Data.qdfm, numbered 1 throug 6
Kariangliu G.: Please try to open it one by one .
Lori: fine, the old file is open...
Kariangliu G.: Okay.
Lori: now what?
Kariangliu G.: Please try to open the other 5 file and check for your recent 2006 data file.
Lori: yes
Lori: the other data files require a 'later version' of quicken to open them
Kariangliu G.: Please try to open the other remaining. file.
Lori: i did,...that's what i get ...they require a 'later version' of quicken to open them
Kariangliu G.: I would request you to please use the file that is able to oepn it.
Kariangliu G.: open*
Lori: uh huh....how do i close quicken now, and ensure that i'll have access to this old file next time i feel the urge to update my financial records?
Kariangliu G.: I would request you to please close your Quicken program and reopen ti again.'
Kariangliu G.: You will be able to open your data file which you are able to open it.
Lori: it's slow going
Lori: it opens with the old data.
Kariangliu G.: I would request you to please continue to work on this data file and re enter your data file again.
Kariangliu G.: Is there anything else that I can help you with today?
Lori: gee, that sounds like fun
Lori: you're kidding me, right?
Kariangliu G.: I can understand your concern however this is the only file that is able to open in Quicken 2006 .
Kariangliu G.: I would request you to please use this data file and re-enter your transactions in this data file .
Kariangliu G.: I apologize for the inconvenience cause .
Kariangliu G.: Is there anything else that I can help you with today?
Kariangliu G.: I hope we are connected.........
Kariangliu G.: You have been idle for more than 5 minutes. If you have sent us your question and we have not replied, there may be an Internet connectivity issue.
To resolve this, click Hang Up and reload the page to begin a new chat session. Thank you.
Kariangliu G.: Thanks for using Quicken. Please return to chat if the need should arise. Have a great day.

Kariangliu G. Has Disconnected

Wednesday, August 30, 2006

Lori goes to the bargain spa in Koreatown, Los Angeles



Olympic Spa
Koreatown, Los Angeles
By Lori C. Aronsohn

I've been to many lovely spas and enjoyed the saunas, steam rooms, jacuzzis, massages, body scrubs, etc. in lovely, sweet-smelling, hushed, elegant settings.

That wasn't the way at the Olympic Spa in Koreatown. The place has been around ever since Koreans set foot in the new land, I think,....same walls, same floors, same ceilings, same plumbing.

First, you check in at the front desk which is deceptively lovely, and stocked with pretty skincare products from fine European suppliers. You're given two towels, one bath size, one hand towel size, a tiny robe and a key with a locker number on it.

You stop at the first locker and put your shoes in there. You don't, in return receive any spa slippers....no...you're to go barefoot. Next you go into the main rooms and find your main locker where you strip down, don the paper thin cotton robe and wonder at the odd scents....is that? egg drop soup? ramen noodles? diseased old lady?

You take off everything and leave all your belongings in the locker...then stroll through the place...check out the different 'rooms', tubs, etc. and take note of the many babbling Korean women who work there of all shapes, ages and sizes, wearing black nylon panties and bras. No, not erotic...kind of...oh...shall we say ....ick.

I glanced into the pen where half a dozen of the Korean women were providing body treatments and was horrified to see a middle-aged, overweight woman splayed out on the table like a walrus for all the world to see, being rubbed down with some kind of potion by an 'aesthetician' intent on getting the job done thoroughly. You know how they say that the human body is a beautiful thing? Well, sometimes darlin, huh uh...not so much....

Before partaking of any of the services, one is required to shower in stalls that are reminiscent of the high school gym locker room....leave your modesty at home.

Once I was sufficiently clean, I strolled out and considered the three pools. One looked like broth or tea, and smelled like maybe a combination of the two. The sign above it claimed it contained mudwort and extolled the virtues of bathing in it. I stuck a toe in and immediately pulled it back. I swear it was tea -- boiling hot tea. Now, I like really hot water, but this was just at the boiling point. There was another regular spa pool, supposedly clear water, not as hot, but not very welcoming either. Then, there was a cool dunking pool. uh huh….pass…

I went over to one of the saunas. One claimed to be an oxygenated dry heat sauna. The signs are all in English as well as what must have been Korean. I wondered if the words in Korean make jokes at the expense of those of us who aren't fluent in the language. I went into the oxygenated sauna and immediately burned my feet. Most of the platform is covered in what appeared to be mah jong tiles strung together into mats without the lettering. Beneath that is slick stone that is hot enough to roast a chicken....or me. From the ceiling are suspended some kind of black rock stuff, lava rock maybe? I guessed that was the source of the oxygen. I like dry heat saunas and this would do fine, so, wrapped in my little towel, I leaned back to relax...on the roasting hot stone wall which left a burn on my back. I stayed in there a while, careful to touch only parts covered by the ‘mah jong’ mats.

Then I went to the steam room. I love the steam room, usually, but what was that smell? I stuck it out until I'd had enough and went to join Heather at the cool dunk pool. We just dangled our toes in for a while to inhibit swelling from our burns, and chatted, which was nice. Then Stacy joined us and actually jumped right in, her breasts floated her back to the surface.

Next was my favorite part. We went to the heated floor. Yep, it's like a big stage tiled with marble and heated. Thin cotton quilts were available to wrap yourself in, or lay on, or whatever. I just lay flat on my back and enjoyed the warmth seeping through my body and the snoring of the woman near the wall....until Miss Angry Korea came and called out my number: Seventeeeeeeeen ? Seventeeen?

I followed her and we arrived at the treatment pen, and I call it a pen because that's what it is...a pen with six or eight tables close enough to one another for a person to reach out and touch the person on the table next to them. Miss Korea, grabbed my key from me, and my robe and my towel and directed me to lay face down on her vinyl covered table. Then she threw a plastic basin full of some soapy concoction over my body and began to scrub me like I was a dinner plate in the kitchen sink. Swear To God that's what I envisioned I was...a dirty dinner plate.

Having roughly scrubbed my backside….every square inch of my backside, she directed me to turn over, which I did, but that wet, vinyl table was mighty slippery and I started to slide off the table, at which point she nonchalantly grabbed me by my breast and my hip, plopped me into place and, without so much as a pause to adjust her black grandma panties and bra, started to scrub down my front. "Okay," i was thinking "interesting...where's the nice sugar polish I registered for?" Then, whack, she slammed me up to a sitting position, held my hand up and squirted some lotion in my palm and directed me to: "Go wash face in shower and come back".....

"Yeah?" i thought, "hmmmm....should I make a run for it now?"

I did as I was told, because, as we all know, I'm a pushover anyway. Then, the good stuff arrived, I even got a towel to rest my face on while I was scrubbed down with a lemony sugar polish. Rough but good. I was flipped over again, and, you know, scars, bruises, abrasions...open wounds...were all treated to the same rough 'polishing'. When my forty-minute treatment was complete I'd been polished, had received a facial and had my hair shampooed and conditioned, all in the most matter of fact, rough way one can imagine. The ending was unceremonious. Miss Korea jerked me to a sitting position, handed me a towel, a fresh robe, and a little manilla envelope with her name on it that stated: "Gratuitites: 15 -20% is customary" and announced "go take shower, you done”.

And yet, I felt really, really relaxed. As I waited for Stacy and Heather to complete their treatments and join me on the heated floor, I looked down and noticed that Miss Korea had completely scrubbed away all the scabs from my shin caused by my run in with a pack of bicycles the previous week.

not your usual Catalina Island shot

not your usual Catalina Island shot

fun with spelling

fun with spelling
downtown l.a.